AnswerLab (Agency) :: Confidential Fortune 100 Technology Company (Client)
Approach
This project involved a concept test conducted via one-on-one interviews with participants from the US and UK who were planning an upcoming trip. Participants provided feedback on multiple concepts for desktop advertisement formats. The research assessed user impressions and information needs, as well as the helpfulness of the concepts.
Outcome & Impact
Participants overwhelmingly preferred concepts they found easy-to-read and appreciated clear visual separation. The version rated the most helpful overall provided comprehensive information without being visually overwhelming.
The key driver for users interacting with an ad unit was its relevancy to their specific travel search needs (e.g., matching travel dates, budget, or occupancy). The concepts helped participants achieve critical goals, such as "Find relevant options" and "Discover new options".
The primary recommendation was to prioritize the preferred ad design coming out of the testing while simultaneously investigating ways to facilitate user customization of information that feeds into ad results to ensure greater relevancy, thereby increasing the perceived value of the ad units.

